+86 +86 157 5277 8821 [email protected]
Service Hours: 24/7
Contact Us

Connect with 九游云游戏

Your gaming experience is paramount. Whether you have a simple question or require expert support, we are here to listen and assist.

Contact Information

Our team is ready to help through various channels. Please select the most convenient method for you.

Our Location

48 Jianguo Road, Chaoyang District, Beijing

Shanghai, China

Postal Code: 200120

Contact Number

+86 +86 157 5277 8821 - Customer Service

+86 157 5277 8821 - Business Partnerships

+86 +86 157 5277 8821 - 24/7 Technical Support

Email Us

[email protected] - General Inquiries

[email protected] - Business Development

[email protected] - Technical Assistance

Service Hours

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
Emergency Support 24 Hours

Send Us a Message

* Required fields. We will reply within 24 business hours.

Our Office

Find Us

Conveniently located in the heart of the tech district, our office is easily accessible via public transport with ample parking available.

Subway Access

Metro Line 7 - 5-minute walk

Bus Routes

Multiple bus routes stop at Cloud Avenue Station

Parking Information

On-site parking with 200 spaces available

Explore Our FAQs

Frequently Asked Questions

How can I contact customer support?
You can reach us directly through our official website or by calling our customer service hotline at +86 +86 157 5277 8821. For instant communication, we are also available on WeChat.
What payment methods are accepted?
We support various popular payment methods, including Alipay, WeChat Pay, and bank card transactions. Choose the option that best suits your convenience.
How do I access my game transaction history?
Your gaming data is secure and manageable. You can view your top-up and spending history anytime via your personal account. Please contact support if you have any queries.
Can I update my account information?
We understand the need to update personal details. Please log in to your account and navigate to the profile settings. Our support team can assist if you encounter any issues.
Is live chat support available?
Absolutely. Our online customer service team operates 24/7. If you face an urgent situation, please contact us immediately.
Do I need a membership to play games?
Free-to-play games are accessible without a membership. Certain premium services or games may require a membership; please refer to the in-game details for specifics.

Need Human Assistance?

While our automated support is comprehensive, direct interaction with our team is always an option. We are ready to assist you.

+86 +86 +86 157 5277 8821 Contact Us